Structured intake
Create consistent queue items instead of relying on free-form handoffs and scattered messages.
Current build
Escalation Manager
Turn escalations into an accountable operating queue with ownership, source context, item history and the follow-through teams need to close the loop.
Clear ownershipKnow who has the work.
Full contextKeep source and history attached.
Operational queuePrioritize what needs action.
Escalation queueOpen work prioritized for action
Open23
Due today6
Owned91%
What it solves
Escalations should not disappear into email, chat or memory.
Escalation Manager is being shaped as a repeatable operational product: a structured place to create work, preserve context, assign ownership, track status and understand what happened to an item over time.
Ownership & status
Make responsibility visible and keep the queue centered on what still requires action.
Source context
Keep a source reference, external identifier and operational context tied to the escalation.
Item history
Preserve a usable history so supervisors can understand what changed and when.
Product direction
Built to become a deployable product—not a one-off app.
The current work is focused on repeatable deployment, configuration, bindings, supportability and the practical details required to move from a working Power Platform solution toward a Marketplace-ready product.
Escalation Manager
Want to see whether this fits your operation?
Describe the escalation process you are managing today and FlowScript can determine whether the product fits as-is, needs configuration, or points to a custom build.